Quality ELT books & e-learning


privacy policy

Introduction

Combo Books Emporia Xenoglosson Vivlion Anonymos Etaireia (referred to as “we”, “us”, “our”, “Combo Books S.A.” or “the Company”) ELGEMI.124775501000, VAT No. EL800481512, is the exclusive Site Coordinator and Controller of personal data collected on this website. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or otherwise interact with us. It applies to users from both the United States and the European Union.

If you have any questions about this Privacy Policy or wish to exercise any of your rights, don't hesitate to get in touch with us at:

Address: 8 Rodon & Æappeiou Parthenagogeiou St., 175 46 Alimos, Athens, Greece

E-mail: privacy@mmpublication.gr

We will make every effort to address your inquiries and resolve any disputes promptly. By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using our website.

What personal data we collect

We may collect and process personal data about you when you use our website:

1. Information You Provide to Us

  • Contact Details: First Name, Last Name, Address (billing and/or delivery address), Post Code, City, Area, Phone Number, Professional Title, and Email address, when filling out our Contact Form and our Sample Order Form, registering to our Teacher’s area, communicating with us, or signing up for our newsletter.
  • Account Credentials: If you create an account, we may collect your username, password, hints, and similar security information used for authentication and access to accounts and services, and any profile information.
  • Communications: Any information you provide when you contact us.

2. Information Collected Automatically:

  • Log Data: IP address, browser type, operating system, referring URLs.
  • Cookies & Similar Technologies: Please refer to the Cookies and Similar Technologies section below for more details.

3. Information from Third Parties:

  • We may receive information about you from third parties (e.g., analytics providers, and social media platforms) to help us improve our services and provide more relevant content and offers.

Disclaimer: Do not disclose any special categories of personal data, such as information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data used for uniquely identifying an individual, health-related data, or information concerning a person’s sex life or sexual orientation. Additionally, do not provide personal information of third parties unless you have explicitly obtained their consent. If you choose to disclose such information, please note that Combo Books is indemnified against any liabilities that may arise as a result.

Legal Bases for Processing

If you are located in the European Union, our processing of your personal data will only be lawful if at least one of the following legal bases applies:

  • Consent: You have given clear consent for us to process your personal data for a specific purpose (e.g., subscribing to marketing emails sent via our email provider).
  • Contract: Processing is necessary for the performance of a contract (e.g. when you make a purchase) or to take steps at your request prior to entering a contract.
  • Legal Obligation: Processing is necessary for compliance with a legal obligation (e.g., tax or accounting rules).
  • Legitimate Interests: Processing is necessary for our legitimate interests (e.g., fraud prevention, maintaining the security of our systems, products, and services, and improvement of our services), provided those interests do not outweigh your data protection rights and freedoms.

How We Use Your Personal Data

We process your personal information for various purposes, depending on how you interact with our website. These purposes include:

1. Providing and Improving services:

  • To operate, maintain, and improve our website.
  • To diagnose and fix technical issues.
  • To manage registrations and user accounts.
  • To fulfill requests, including processing orders, delivering, activating, or verifying requested samples, products, or services.

2. Communications:

  • To respond to your inquiries, support requests, and feedback.
  • To send you important notices, such as updates or changes to our services.

3. Marketing and Promotions:

  • To provide you with news, special offers, and general information about other goods, services, and events that we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

4. Legal Obligations and Protection:

  • To comply with legal and regulatory obligations
  • To protect our rights, privacy, safety, or property, and/or that of our users or others.
  • To detect, investigate, and deter fraud, unauthorized access, or other harmful or illegal activities.
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.

5. For other purposes:

  • We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of promotional campaigns, and evaluating and improving our website, products, services, marketing, and user experience.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected unless a longer retention period is required or permitted by law. When we no longer require your personal data, we will securely delete or anonymize it in line with our data retention policies and applicable laws.

Sharing and Disclosure of Personal Data

We do not sell or rent your personal information. However, we may share it in the following circumstances:

  • Third-party Service Providers

We engage third-party companies to help operate our business and deliver products and services (e.g., suppliers, business partners, sub-contractors, email providers, hosting providers, payment processors, technical support providers, and courier services). These companies are authorized to use your personal data only as needed to provide these services.

  • Business Transfers

We may transfer or disclose your personal data as part of a merger, sale, financing, reorganization, or acquisition of all or part of our business by another company.

  • Legal and Regulatory Requirements:

We may disclose your information if required by law, court order, or in response to a valid legal request. We may also disclose information if we believe it is necessary to protect our rights, investigate fraud, or safeguard our users.

  • With Your Consent

We may share or disclose your information for any other purpose with your explicit consent.

Third-party links: Our website may include links to external websites that we do not operate. We do not control these third-party websites and are not responsible for their content, privacy practices, or any use of your personal information. We strongly encourage you to review the privacy policies of any third-party site you visit.

International Data Transfers

If you are located outside of the country where our servers are located, your personal data may be transferred to a country that does not have the same level of data protection laws as your jurisdiction. In such cases, we will take appropriate safeguards (e.g., Standard Contractual Clauses or other lawful transfer mechanisms) to ensure that your personal data remains protected according to the standards set forth by GDPR and other applicable laws.

Cookies and Similar Technologies

Cookies are small text files stored in your web browser or on your device when you visit a webpage or application. They are designed to make your browsing experience smoother and more efficient, for example, by remembering your preferences so that you do not have to re-enter your details repeatedly.

Types of cookies:

  • First-party cookies: Placed directly by our website.
  • Third-party cookies: Placed by external services that appear on our site.

Duration of Cookies:

  • Session cookies: Deleted when you close your web browser.
  • Persistent cookies: Remain stored until deleted or until they reach their expiry date.

How We Use Cookies:

  • Essential Cookies: Necessary for the website’s basic functionality and to maintain your session while navigating the website.
  • Performance/Analytics Cookies: Help us understand how visitors interact with our website, such as which pages are visited most often and if users encounter any errors. This data helps us improve the performance and user experience of our site.

You can refer to the relevant section of our website, to be informed in detail regarding our Cookies Policy, by clicking here.

Children’s Privacy

The safety of children is very important to us. We do not knowingly collect personal information from individuals under 15 years of age. If you are under 15, please do not provide personal information unless you have consent from a parent or guardian. If you believe we may have collected personal information from or about a child under 15 without parental consent, please contact us immediately so we can take appropriate action.

Data Security

We implement reasonable administrative, technical, and physical measures to safeguard your personal data against unauthorized access, use, alteration, or disclosure. We secure that solely authorized employees, contractors, or other third parties have access to your personal data, abiding by confidentiality clauses, on a need-to-know basis and to the extent necessary in order to fulfill the respective purposes. However, no method of transmission over the Internet or security measure is perfect, and we cannot guarantee absolute security.

Data Subject Rights

You have the following rights under the applicable data protection legislation:

Right of Access

You have the right to know what personal data we hold about you and to receive a copy of such information. Please note that we may not be able to provide access to certain information if it relates to another individual who has not consented to its disclosure.

Right to Rectification and Your Duty to Keep Us Informed

You have the right to request the rectification, correction, or update of any inaccurate personal data. If the data is incomplete, you may provide a supplementary statement to complete it, considering the purposes for which we process it. The personal data we hold about you must remain accurate and current. Please inform us if your personal data changes during your relationship with us.

If any data that has been rectified was previously disclosed to recipients in its inaccurate form, the Company will, where possible, inform those recipients of the rectification. The Company will also inform you of the recipients to whom the data was disclosed.

Right to Restrict

You have the right to restrict the processing of your data in certain circumstances, meaning we will continue to store your data but will cease further processing. The Company is required to restrict the processing of your personal data in the following situations:

  1. If you inform us that the data we hold is inaccurate or incomplete, in which case we will stop processing it until we verify its accuracy.
  2. If we are processing your data for a public interest task or based on the Company’s legitimate interests, and you have objected to such processing. Processing may be restricted while we assess whether our legitimate interests override your rights.
  3. If the data has been processed unlawfully.
  4. If we no longer need to process the data, but you require it to establish, exercise, or defend a legal claim.

While data processing is restricted, the Company may only process your data if:

  • You provide your consent, or
  • The processing is necessary for a legal claim.

If restricted data was previously disclosed in its unrestricted form, the Company will, where possible, notify those recipients of the restriction. The Company will also inform you of the recipients to whom the data was disclosed. If we decide to lift the restriction on processing, you will be notified in advance.

Right to Object

You have the right to object to the processing of your data in certain situations, requiring us to stop processing it. This right applies if the data is processed:

  • For the Company’s legitimate interests,
  • For the performance of a task in the public interest,
  • In the exercise of official authority, or
  • For profiling purposes.

When you object, the Company will cease processing unless:

  • We can demonstrate compelling legitimate grounds that override your rights, or
  • Processing is necessary for the establishment, exercise, or defense of legal claims.

If we refuse to comply with your objection, we will inform you of our reasons.

Right to Object to Direct Marketing

You have the right to object to the processing of your data for direct marketing purposes at any time, either by following the instructions in any marketing email or by contacting us directly using the details provided in this Privacy Policy.

Right to Data Portability

You have the right to obtain and reuse the personal data you have provided to us for your own purposes. This means you can receive your personal data in a structured, commonly used, and machine-readable format, and transmit it to another data controller. This right applies if:

  • You provided the data to the Company,
  • Processing is based on your consent,
  • Processing is necessary to perform a contract between you and the Company, or
  • Processing is carried out by automated means.

Right to Erasure (Right to Be Forgotten)

You have the right to request deletion of your personal data if there is no longer a legal basis for us to process it. In such cases, we will make every effort to erase the data. However, some data may be impossible or infeasible to remove (e.g., from server backups or microfiche).

Please note that we cannot fulfill your request to erase data if we are legally required to retain it or if a legal dispute is pending. Where data that has been erased was previously disclosed to recipients, we will, where possible, inform those recipients of the erasure and also inform you of the recipients to whom the data was disclosed.

Right to Withdraw Your Consent

You have the right to withdraw your consent at any time if you have given consent to our processing of your personal data. Please note that withdrawing consent does not affect the lawfulness of any processing we conducted before your withdrawal. Additionally, if you choose to withdraw your consent, certain products or services may no longer be available to you.

Right to Lodge a Complaint

You have the right to lodge a complaint at any time with your country’s supervisory authority for data protection if you believe we have infringed your rights. In Greece, this is the Hellenic Data Protection Authority (www.dpa.gr). We encourage you to contact us first to address any concerns.

How to Exercise Your Rights

You can exercise any of the rights described above by contacting us using the provided details. You may also submit your request via email at privacy@mmpublications.gr or by registered mail to the address listed above. We will process your request in accordance with applicable data protection laws and respond within the legally required timeframe.

To unsubscribe from our newsletters, simply click on the “To delete from the newsletter mailing list click here” link at the bottom of each newsletter.

We do not charge a fee for you to access your personal data or to exercise your other rights unless your request is clearly unfounded, repetitive, or excessive. In such cases, we may charge a reasonable fee to cover administrative costs or refuse to comply with your request.

We may need to verify your identity before responding to your request. Once we receive and verify your request, we will respond within the timeframe required by applicable law.

Changes to our Privacy Policy

We reserve the right to update or modify our Privacy Policy at any time, to reflect changes in our practices, technologies, or legal requirements. When we do, we will update the Effective Date and make the revised policy accessible on our website. We encourage you to review our Privacy Policy periodically to stay informed about how we handle your personal information.

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